Heathrow Express, has appointed Cognisco, one of the global market-leaders in online assessment and learning solutions, to develop and deliver a bespoke online assessment programme for 100 Heathrow Express Train drivers and Duty Managers in order to identify and reduce potential operational risks.

The assessment programme, designed and custom built by Cognisco, uses a combination of psychology and scenario based questions to determine the current level of employee understanding, knowledge and competence within individual aspects associated with their role.

The programme, developed specifically for Heathrow Express, has been designed to assess levels of employee understanding and confidence to highlight development areas as appropriate. This will provide on-going employee assessment enabling Heathrow Express to identify potential operational risks and ensure appropriate levels of understanding are met and maintained. By targeting specific elements of training according to individual employee need, training time and associated costs are expected to be significantly reduced.

Steve Chambers, Head of Service Proposition for Heathrow Express said: “Our frontline staff work in an environment where safety is critical so making sure that we have the right training solutions to guarantee operational safety is of paramount importance to Heathrow Express. We chose to work with Cognisco because we knew that they would be able to deliver an innovative and tailored assessment programme which meets the needs of our successful operation.”

Cognisco works with experts in the fields of IT, psychology, statistics and linguistics to provide organisations with individualised competency tests to measure an employee’s understanding of, and confidence, in their role, therefore highlighting areas for improvement and potential business risk.

Mary Clarke, CEO for Cognisco said: “For an organisation such as Heathrow Express employee training and understanding is of principal importance and can have public health and safety implications.  We are thrilled to be working with Heathrow Express to help them reduce operational risk and improve the performance of employees.”