National Express Group’s ‘one’ railway has opened a new ticket office at Attleborough station in Norfolk on the successful Norwich to Cambridge line.

The opening of the new office restores ticket office staffing at Attleborough for the first time in decades and reflects the continued success of the Norwich to Cambridge train services since the introduction of direct train services on the route in 2002. Passenger numbers have consistently grown since the service commenced and 700,000 passengers now use the route each year, with stations such as Attleborough proving increasingly popular for commuting to Norwich and Cambridge.  

The ticket office is open from 07.00 – 11.00 Mondays to Fridays and also for Norwich City FC home matches at Carrow Road.

This is the latest initiative by ‘one’ to restore ticket office services at previously unstaffed stations in response to growing passenger numbers. Part-time staff are already employed at Brundall (on the Norwich to Great Yarmouth / Lowestoft line), North Walsham (on the Norwich to Sheringham line) and at Wymondham (on the Norwich to Cambridge line).

Clive Morris, Business Director Rural for ‘one’ railway said: “The opening of the new ticket office at Attleborough station is another endorsement of our approach to invest in our rural lines network. As well as assisting the on-train conductors with ticket sales, the provision of a staff member helps to raise customer service standards at one of our increasingly popular stations. We will look to identify other opportunities to restore staffing to previously unstaffed rural stations where we can.”