First ScotRail is installing another 116 CCTV cameras under its commitment to make stations as safe as possible for its customers. The cameras will be provided at three stations – 47 at Inverness, 46 at Motherwell and 23 at Glasgow Queen Street Low Level.
 
The £350,000 investment also includes eight CCTV Help Points on platforms at the three stations, providing additional reassurance as well as an extra information service day and night. The work is scheduled to be completed by April, when the train operator will manage a total of 3,950 cameras and 441 CCTV Help Points at 241 stations across Scotland.
 
In January, a national passenger survey by Passenger Focus, the consumer watchdog, put customer satisfaction with First ScotRail’s personal security at stations at 72% - up nine percentage points year on year.
 
Peter Williams, First ScotRail’s commercial director, said of the latest investment: “We are committed to keeping our customers and staff safe. “Passenger numbers are up but overall crime is down and we believe that CCTV has played its part in this. We will continue to invest in station enhancements and to deliver an even safer, more punctual and reliable railway.”
 
Heather Battson, Transport Scotland's rail quality improvement manager, said: “We have secured a wide range of passenger benefits through the franchise for Scottish passengers and are delighted to see them implemented through safety packages like this.”