As part of CrossCountry’s ongoing drive to further improve performance, the company’s Control team has now moved from its base in the Meridian headquarters to Network Rail’s London North West Integrated Control Centre at The Mailbox in Birmingham.

In their new accommodation, CrossCountry’s Control people will be co-located with industry colleagues from other Train Operating Companies (London Midland and Virgin Trains) as well as Network Rail. They will be better able to ensure smooth running of rail services across the country.

This is a vital factor in the driving up of performance for customers and continuation of the strong positive trend achieved by the company since start of the franchise last November. As a further improvement initiative, CrossCountry has launched an internal performance hotline through which staff can provide details of incidents affecting services. This process enables immediate recognition of any problems that may occur locally and ensures remedial action to bring future improvement.

CrossCountry Production Director Sarah Kendall said: “Since the start of the new franchise our priority has been consistent performance improvement to the benefit of our customers. We have focussed on getting the detail right. The relocation of our Control team and the establishment of our performance hotline are important steps to further driving up our performance.”