‘one’ railway has signed a new partnership agreement with National Car Parks (NCP) to provide a comprehensive contract management service of all ‘one’s pay car parks at the train operator’s stations in London and across East Anglia.

NCP will invest over £1m in improvements and directly manage the car parks on behalf of the train operator, providing ‘one’ railway customers with a range of new and additional benefits designed to ensure that rail users receive high standards of service and safety, and innovative new ways of paying for tickets, offering passengers a more seamless level of service.

Key benefits for ‘one’ railway customers will include:
* Pay by Mobile Telephone facility at all car parks
* Car Parking season tickets available online
* ‘Carnet’ style tickets for daily / weekly parking
* NCP will provide customer service staff during the evening period at 21 key stations, whose duties will include escorting lone travellers from the station forecourt to their vehicle
* Dedicated advice phone line
* ‘Park Mark’ Safer Parking accreditation at 21 car parks
* Lighting, CCTV and other facility upgrades, including improved cleaning
* Provision of 40 new Pay & Display machines accepting credit / debit card payment