Train operator ‘one’ railway is providing its new employees at the busy London Liverpool Street station with a major training and development boost through the introduction of an innovative iPod based training system.

Following a six month trial, ‘one’ has agreed a deal with Australian-based company Voicemap, to help train new members of staff in ticketing, customer service and station operation matters. The technology makes use of iPods with specially programmed instructions giving new employees an audio training induction to their workplace and their various roles within it. Following the induction tour employees are given a web-based test to see how well they have retained the knowledge.

The technology has been developed by Australian businesswoman, Dr Maggie Haertsch PhD (Behavioural Science), who was inspired by the self-guided audio tours offered in art galleries and museums. The technology was first trialled and remains in use in the emergency department of Australian hospitals and industry, and is being extended across hospitals in Greater Glasgow and the North London suburb of Barnet.

"From hospitals to rail stations, this is a superb example of Voicemap’s capability to help staff learn on the job and we are proud to work with ‘one’ railway," Dr Haertsch said, "There is no better way to learn than at your own pace in the context of your work environment. It brings out the best in people which ultimately is good for business."

London Terminals Manager for ‘one’, Steve Newland said: "Having spent over 20 years working on the railways, I am always looking for different training methods and innovative technological advances to help managers and front line staff to develop their careers and improve their competency levels. Training and personal development is critical to the success of any business and Voicemap helps in providing a greater focus to develop a multi-skilled workforce.”