National Rail Enquiries innovative voice-activated train time information service TrainTracker ™ is now easier and better for Britain’s rail passengers to use - thanks to improvements and innovations announced today.

Users of TrainTracker™  (0871 200 4950) can now plan a rail journey up to 90 days in advance between any two UK mainland stations, irrespective of the number of changes required.  The service now gives the most convenient journeys, selected for speed and the fewest changes.

Where journeys are affected by incidents on the day, TrainTracker™ has been enhanced to offer much more information to callers and in some cases, where a connection can no longer be made, can even give alternative journey plans which may have become more suitable for the caller.

The service also now offers improved personalisation. For instance, if a customer requests departure times from London to Brighton on a certain day, the system will remember their request and offer them either a repeat of the journey or the return journey from Brighton to London if they call back on that day.  This degree of adaptive personalisation, currently available for mobile callers, makes the new journey planning capability in TrainTracker™ stand out from other speech automated information systems.

The service caters for mobile callers in noisy environments such as station platforms, using a comprehensive touchtone fall back option. Callers can easily change between speech and touchtone using the # button on their phone.

TrainTracker™ is one of Europe’s most sophisticated and widely used automated speech enabled services, already provides real time information for direct rail journeys for more than 350,000 callers every month and is powered by BT and Eckoh Technologies ‘Journey Finder’ product, winner of Call Centre Expo Product of the Year at the European Call Centre Awards 2005.

Chris Scoggins, Chief Executive of National Rail Enquiries, said: “National Rail Enquiries is popular and highly-regarded by passengers, but we continually strive to become even better, through innovations like TrainTracker, which meet the needs of our passengers – busy people on the move.”