First ScotRail has revised its on train scooter policy for travel on all its services including the Caledonian Sleeper, in accordance with the Disabled Persons Protection Policy (DPPP).

The move will see additional benefits introduced for disabled customers using light travel scooters, such as greater convenience when travelling and improved access.

Extensive tests have been carried out on a number of trains operated by First ScotRail, to ensure maximum manoeuvrability for those using the scooters, as well as minimising delays and determining any potential
inconveniences for customers when getting on and off.

A number of First ScotRail staff have already undergone customer service training, which includes learning how to store the scooters safely in designated spaces, as well as provide assistance where required. The
training, which is carried out on an ongoing basis, is being done with the help of Shopmobility and other charitable organisations.

In order to provide the highest level of customer service and to guarantee the availability of space, First ScotRail advises customers using the light travel scooter, as well as other mobility aids already accepted by the
train operator, to book in advance of travel. In this way, station and on-train staff can make sure they are on hand to provide any assistance and create an improved overall journey experience for the customer.

Peter Williams, commercial director at First ScotRail said: "The revision in the policy means we can now accommodate customers using an even wider variety of mobility aids. Customer service is very important to us and this
improvement is a further enhancement in ensuring people can travel on our services conveniently and easily."

Alan Dickson, Chief Executive at Capability Scotland welcomed the news. He said: "By continually improving the service they provide to disabled people, First ScotRail is demonstrating its continued commitment to meeting
the needs of all its passengers. "This new development will make life easier for those who rely on scooters to get around. Capability Scotland's own research shows that accessible public transport is crucial to ensuring that disabled people are included in all areas of life including employment, healthcare and leisure. We would be delighted to work with First ScotRail and other transport providers to look at how they can improve their services even further in
the future."